Privacy Policy

Effective Date: November 19, 2025

1. Introduction

Welcome to EXCELLERATE, operated by Pointshare LTD ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Excel Business Logic Analyser service ("Service").

Pointshare LTD
Registered in England and Wales
Contact: support@excellerate.app

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, profile picture (via Google OAuth)
  • Payment Information: Processed securely by Stripe (we do not store full card details)
  • Excel Files: Uploaded workbooks for analysis (temporarily stored, deleted after 30 days)
  • Feedback: Messages and comments you submit to us

2.2 Automatically Collected Information

  • Usage Data: IP address, browser type, device information, pages visited
  • Cookies: Session cookies for authentication, preferences (dark mode), analytics
  • Analysis Logs: Metadata about your Excel analyses (file size, formula count, processing time)

3. How We Use Your Information

  • Service Delivery: Process Excel analyses, manage your account, handle subscriptions
  • Communication: Send service updates, billing notifications, support responses
  • Improvement: Analyze usage patterns to enhance features and performance
  • Security: Prevent fraud, unauthorized access, and abuse
  • Legal Compliance: Meet tax, accounting, and regulatory obligations

4. Data Sharing and Disclosure

We share your data only as necessary:

  • Service Providers: Stripe (payments), OpenAI (AI reports), Tawk.to (support chat)
  • Legal Requirements: When required by law, court order, or to protect our rights
  • Business Transfers: In case of merger, acquisition, or sale of assets

We never sell your personal data to third parties.

5. Your Data Rights (GDPR & CCPA)

You have the right to:

  • Access: Request a copy of your personal data
  • Rectify: Correct inaccurate information
  • Delete: Request deletion of your account and data
  • Port: Receive your data in a machine-readable format
  • Opt-Out: Unsubscribe from marketing emails (California residents: opt-out of data sales)
  • Withdraw Consent: Revoke consent for data processing at any time

To exercise these rights, contact us at support@excellerate.app.

6. Data Retention

  • Account Data: Retained while your account is active
  • Excel Files: Automatically deleted after 30 days
  • Analysis Results: Retained for your reference until account deletion
  • Payment Records: Retained for 7 years (tax compliance)

7. Data Security

We implement industry-standard security measures:

  • HTTPS encryption for all data transmission
  • Secure, httpOnly session cookies
  • Row-level access control in our database
  • Regular security audits and updates
  • Encrypted storage of sensitive data

8. Cookies Policy

We use the following cookies:

  • Essential Cookies: Session authentication (required for service)
  • Preference Cookies: Dark mode setting (stored locally)
  • Analytics: Usage patterns to improve our service

You can control cookies through your browser settings, but this may limit service functionality.

9. Children's Privacy

Our Service is not intended for users under 13 years old. We do not knowingly collect personal information from children under 13. If we discover such data, we will delete it immediately.

10. International Data Transfers

Your data may be processed in countries outside your residence. We ensure adequate safeguards (Standard Contractual Clauses) for EU data transfers under GDPR.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Effective Date." Significant changes will be communicated via email.

12. Contact Us

For privacy-related questions or to exercise your data rights, contact:

Pointshare LTD
Email: support@excellerate.app
Website: www.excellerate.app

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